Vinted

What is Going On?

Can’t upload new items. Can’t access existing items to add or make changes. Haven’t received payment for items sold. Can’t get help from Vinted. Received error messages, “Page under repair.” No live people to engage with to correct this terrible situation. Someone, message me?

Vinted’s customer support is basically

Vinted’s customer support is basically nonexistent. My listing sat “under review” for five days with no movement, so when nothing was happening I made the listing again and got banned immediately and automatically. Not long after that, the platform then falsely said the item wasn’t authentic. I sent every bit of proof I had — photos of the original packaging, purchase receipts, and bank statement records showing I bought the items myself for personal use — but even with all of that, there’s no way to reach an actual support person. All you get are scripted automated replies, or no response at all. It really seems like there are no specialists handling these issues, or nobody there is willing to look at a real case. I strongly want Vinted to have a real human support agent manually review my case.

I got banned without any

I got banned without any explanation even though I had several 5-star reviews. I tried to appeal, but they told me that wasn’t possible.

Vinted can be a good

Vinted can be a good way to sell items without much hassle, as long as everything goes smoothly. The trouble starts when something needs to be sorted out with customer support, because that can turn into a nightmare for both buyers and sellers. Replies to complaints take far too long, and even when there’s obvious proof, it often seems to be ignored. Other times you just get a canned response that doesn’t actually fix anything, leaving you without any real resolution.

Score on vintage denim

Bundles are my hack here. I grabbed two pairs from the same seller and saved on shipping. Pics matched, fit was clean, and the whole vibe felt like a lucky thrift run online.

Support soothed my nerves

Messages were answered kindly, and the agent explained the claim window clearly. My question about a missing scan was resolved the next day. Calm again.

I wouldn’t trust this place

I wouldn’t trust this place at all. I sold a Murano glass bowl, packed it real careful, even better than I usually do, since I’ve sold online for years. The buyer said it arrived broken, but I just dont buy that because the box was stuffed and protected well. Vinted refunded the buyer and basically brushed me off, saying the packing was not enough. I even have photos of the bowl before sending it out. Honestly, it feels shady and like they dont care about sellers at all. I’m glad I only listed one item, because I wont be putting anything else there. If you value your money or bank details, be careful with this company.

Easy sale with prepaid label

Listing was quick, printed the USPS label, and dropped it off. Felt confident because tracking updated right away. Payment cleared as soon as buyer confirmed.

I've had it with this

I've had it with this site, honestly. You wouldn't believe the amount of counterfeits floating around. I’ve reported them so many times, with clear evidence. Even confronted one seller who didn't deny it was fake. But what does the platform do? They try to tell me it’s not fake, and if it were, the listing's gone now—yeah, because I bought it, realized I got scammed, and reported it! It's like they use their own incompetence to cover up the issue, pretending they don't know their site is crawling with fakes. It’s beyond frustrating and feels like they just want to rake in fees, no matter the cost.

If I could leave negative stars I would

Vinted is the worst for buyers or sellers! I decided to try it so I listed several items and then I found an item I wanted to buy . They declined my purchase and then said that they required validation for my purchase and that I needed to send them a bank statement showing where the purchase had gone through . Well number one I'm not sending a bank statement And number two I hadn't made a purchase yet so I had nothing to prove! I had purchased a couple of little bumping fees for my items and those went through just fine of course. I went around and around with them and try to send them the documentation they needed for so called KYC reasons, but their links wouldn't work. So I sent them directly to the individual I was speaking to in email. I was then told that I could purchase items and that my account was unlocked, but it was not unlocked. So when I asked them how long it would be before it would be open, they reversed their decision and told me I was still banned. I wasted three days trying to prove my point with him to get to buy and sell on that platform until I finally gave up. I really think they may be scammers themselves and at the very least they are AI driven. I wonder if there's even a human there. As for selling I had a lot of impose an interest in my items but not one taker so I'm wondering if that wasn't a bot as well. When you have An item that 25 people favorite , and you send them an opportunity for a discount and they don't respond, that tells me that it's fake. Don't waste your time with this bunch. One last thing. They have two of my checking accounts information on file and they refuse to talk to me when I ask that it can't be closed and my information wiped from their database. So I do not know if my debit cards are still on website or if they have been removed. Definitely not safe!

No place to mail the things you sell

My wife decided to sell on Vinted. They listed nearby places you can mail things. We drove 30 minutes to the place that was closed and looked like it was never open. Nothing inside the office, totally empty. Next day I drive 35 minutes to a place that is closed and looks like it was never open.

Listing and selling was easy

Creating my account took seconds, and the listing flow guided photos, price, and shipping. The in-app labels saved time. Quick messages, quick sale.

Reliable marketplace quality

Felt satisfied during the purchase because photos matched reality. Protection steps gave me confidence. Shipping took a day longer, but tracking updated steadily.

Using Vinted felt like walking

Using Vinted felt like walking on a tightrope. You know, you put up your items, take all those pictures, wrap them up just nice, and then send them off, hoping for a smooth sale. But sometimes, it feels like you're just giving stuff away, no strings attached. Some buyers seem to know how to play the system, keeping the item and getting their money back. It's frustrating when there's no safety net for sellers. But hey, if you're a buyer who loves a good deal and you find a trustworthy seller, you might just strike gold. It's a mixed bag, really, and you never quite know what you're gonna get.

The courier, Evri

The courier, Evri, totally messed it up during delivery. And here's the kicker—the buyer got their order for free because of the damage, but I'm left with nothing! How does that even make sense? It's not like I damaged it, right? Vinted really needs to step up their game. Their customer service feels like you're talking to robots, not real people who actually care. It's frustrating when you can't get a human to help you out. I just want a bit of fairness here. Come on, Vinted, you gotta do better!

I tried upgrading to a

I tried upgrading to a pro account but it just didn't work. Now, I can't even get into my account, and there's over a grand in there. Support is a mess—they don't read my messages right and keep asking for stuff I've already sent. It's like they just ignore the tickets if they don't know what to do, and then they auto-close after two days. I even reached out to their legal team, but they do the same thing, just auto-closing emails without answering my questions about their processes or timelines. I might need to consult a solicitor to figure out how to access my money and consider going to small claims court. Avoid this company—it's a scam!

I sold something on Vinted to a person in Poland.

The buyer never collected it, and the package was said to be returning. Next day, tracking said it was delivered. Since then, Vinted keeps saying "wait for return," even though tracking clearly shows it arrived. The buyer does not answer my messages, and support just sends copy-paste replies that do not fix anything. Now, I have neither the item nor the money, and the buyer seems to keep both. Vinted has no responsibility, NO PROTECTION FOR SELLERS, and no clear process. They let scams happen and do nothing when buyers take from sellers, leaving sellers with nothing. This feels like a scame.

Poor experience with Vinted support

Poor experience with Vinted support. I sold something and the case was closed for the buyer. They said the item was broken during shipping, which is not true. They got money back and kept my item, so I lost cash with no help from Vinted. This is just another scam Vinted must fix and review their rules, or sellers will go somwhere else. I will use Ebay for selling now.

Just Stay Away !!!

Total lack of seller support !!! I've sent a product they lost it on the way and they simply abandoned me !!! P.S. This makes me think, where is my package ??? ...Did they deliver it and collect the money without depositing it to me ???

I ordered a pair of boots in size 8

I ordered a pair of boots in size 8, but when they arrived, they were size 9. I got in touch with the seller, as Vinted suggests, to try and sort it out. I got rude messages back and decided to stop communicating since I just wanted to return them. The seller sent me a return label but said I’d have to pay for the return shipping, as they wouldn’t cover it. I reached out to Vinted, but after they did their investigation, they said they couldn’t help. It’s hard to understand how this is allowed under SNAD with Vinted. I’m sharing this to warn other buyers—watch out, because you could run into the same issue. The item wasn’t too expensive, but yours might be.

Bad communication after lost package

I sold boots worth 180 euros via Vinted. In the end, these boots were lost by DHL. Vinted had to initiate an investigation since they are ultimately the sender, and I was not able to do this myself. DHL stated that they had found the package, but it is still missing. Vinted communicated poorly with me throughout this situation. They asked for information, which was part of their protocol, but after that, I never received a response again. I was also unable to send any new messages in the chat. After waiting a few weeks, I had to reach out to them again myself because I wanted an update on the situation and what would happen next. Their "solution" was that I could contact either the buyer or the courier. Neither of these options helped me. The buyer had already received her money back since the sale was canceled, and the boots were never recovered. And I couldn't contact DHL about the package either, as they consider Vinted to be the sender. As a result, I am now left without money and without the package. The communication from Vinted was extremely poor. I strongly advise against selling expensive items on Vinted, as the shipping is not insured, and their customer service is unhelpful. You risk losing the items you are trying to sell.

I sent aftershave to a customer, first wrapping it in bubble wrap

I sent aftershave to a customer, first wrapping it in bubble wrap, then placing it in a box, and finally in a postbag. When it arrived, the box was ripped open, and there were tire marks all over it, clearly showing it had been run over and destroyed. They refunded the customer but told me to just relist the items. I showed them photos and explained the damage, but they said it was my fault for not packing it properly. They just told me to close the case and didn’t care about my concerns. It's a shame they didn't help or listen to me!

I’m satisfied with this marketplace

I’m satisfied with this marketplace – buying and selling is simple. Had a small problem with a seller, but Vinted fixed it quickly and I got my full refund. There are many second-hand clothes in great condition.

The experience was good until there was an issue.

The experience was good until there was an issue. I bought jewelry for £30, and although it was well packed, it arrived clearly damaged. The items were ruined. I sent photos to customer service, but they told me I had to wait for approval to return it. The problem was I had thrown away the packaging (which they never told me to keep), so they refused to refund me. The customer service was not helpful, just giving me standard responses and pointing to a policy I had never seen before. I have sold a lot on Vinted, and while the process is usually easy, you depend on people's honesty, and the couriers don't seem to care. I wouldn’t recommend buying or selling expensive items here.

My experiences with this company made

My experiences with this company made me doubt their dependability, since many promises were not fulfilled. I recommend that others be cautious to steer clear of the same issues. If you encounter problems, think about contacting the person on my profile for guidance and to discuss any troubles.

I had a bad experience with a seller on Vinted

I had a bad experience with a seller on Vinted, who had no reviews at all, and I didn't notice it before buying. It took two weeks, but Vinted eventually gave me my money back. It takes some time, but they do refund you if the seller is not trustworty.

I've had quite the ride

I've had quite the ride with Vinted. Selling stuff? No problems there, pretty smooth sailing. But buying? That's a different story. Paid for their so-called buyer's protection, but felt more like an extra fee with zero benefits. Bought a cosmetic product that turned out to be fake or expired. They wanted a photo for proof, but you can only tell by smell and texture. No refund, and they released my money to the seller. Another time, my parcel never arrived. The courier claimed it was delivered but had no proof, no photo, no GPS data. We have a big parcel box for safe deliveries, yet Vinted just told me to deal with it. Money gone again. So, selling's great, buying? Not so much.

Bought a jacket on Vinted,

Bought a jacket on Vinted, and it was nothing like the photos—colors were off and it had stains. Messaged the seller to sort it out, but they ghosted me. Vinted steps in and says I have to pay to send it back if I want my money back. How is that fair? Ended up losing more money just to return a junk item. And guess what? I can't even leave a bad review for the seller since the order didn’t technically complete. So, the seller gets off scot-free, and I’m left feeling scammed. Vinted’s policies just don’t protect buyers at all. Never using it again.

Ordered a few items and

Ordered a few items and received them damaged. Contacted customer service, and it was a nightmare. They kept bouncing me around, asking for more evidence and not resolving anything. Felt like playing ping pong with no end in sight. The seller turned out to be a scammer, and Vinted's so-called buyer protection was useless. Ended up stuck with broken stuff and no refund. Honestly, if you're looking for real buyer protection, stick to platforms like eBay. Vinted is just too chaotic and unreliable. It’s like the wild west out there, and you’re on your own. Definitely not shopping there again.

I tried selling stuff on

I tried selling stuff on Vinted, but they blocked my account out of the blue. After 5 days, they demanded proof of authenticity in 24 hours, which they messaged me on the app despite my account being blocked. I saw the message a day later and scrambled to take 372 pictures to prove my clothes were legit. But when I went to upload them, I was too late and couldn’t find an option to send them on the app anyway. Their customer service is super slow, taking about 3 days to reply even for simple questions. Overall, a frustrating experience.