Lands' End (Lands' End Europe ltd)

Retoure sauber abgewickelt

Telefonisch wurden meine Fragen zu Rücksendung und Teillieferung freundlich beantwortet. Der Mitarbeiter erklärte mir das Portal und welche Fristen gelten. Ich habe die Rückgabe danach ohne Probleme angemeldet und die Erstattung kam, wie in der Bestätigung beschrieben. Keine Hektik, nur zwei E‑Mails zur Nachverfolgung. Ich fühlte mich gut aufgehoben, auch wenn Rücksendekosten nicht ideal sind. Am Ende war alles verständlich und sauber dokumentiert.

Perfect tall jeans moment

Tried them on and the hem finally sat right. That tiny win made my week.

Polite exchange help

Agent checked stock, created an exchange label, and confirmed the replacement timeline. Courteous and clear, no drama.

Durable basics, slow during sale

Felt happy with the coat quality. Dispatch ran slower over a weekend promo, which was expected. Still satisfied.

Comfy basics, slow sale ship

Quality good, size true. Dispatch lagged during a promo, then arrived fine.

Easy sizing, comfy layers

Created an account, used the size guide, and the tall fit worked. Delivery came mid week and the knit feels solid.

Warm coat that lasts

My parka feels sturdy and cozy. I felt reassured opening the stitching and zips; nothing flimsy. Sizing was forgiving, perfect for layering a hoodie.

Solid basics, watch returns cost

Ordered knitwear and a parka during a promo. Communication was clear, but items arrived in two parcels which confused my tracking. Fabrics feel durable and the fit is generous, though one tee ran big. Return was smooth but not free, so factor that into sale buys.

As with my past orders, the delivery time was

As with my past orders, the delivery time was great and they keep you informed. I really like the tugless swimming costume, and this is my third one. They’re comfortable to wear, feel good, and are truly tugless.

I really like the clothes.

The quality and design are perfect for me! Also, a size 18 always works well. Delivery is quick every time. If I need help, the service is fast and friendly. Thanks a lot, everyone!

The items came packed in 2 layers of plastic bags.

The items came packed in 2 layers of plastic bags. Could be handy if returning, but still feels like a bit too much plastic in the end. I ended up sending back the 2 pieces I got (out of 4 I had ordered): the trousers had a weird shape and didn’t look right, and the other thing just wasn’t the right fit. The customer service team is realy nice - no complaints there - but the online shop had the wrong info about what was in stock. Two of my items had to be cancelled because they wouldn’t be sent for ages. The ones that did come were a let down. I was looking for a decent warm, waterproof jacket last winter, but the styles I liked before were gone and the new stuff didn’t really do it for me. Their black and white micro-rib tees are solid, if only they kept all the sizes in stock; folks have been asking for more colours for years, but nothing changes. It’s just a shame, cause it’s a good company at heart, but lately I haven’t had the best time shopping with them.