I was at the airport,
I was at the airport, plenty early, thinking everything would go smoothly. But then, I hit the Frontier self-service kiosk, and it just wasn’t working. The signs everywhere screamed that asking for help might cost extra, which is just absurd! While others struggled too, there was no staff around to assist. I asked an employee from another airline, and they said the Frontier desk was already closed. I was running around, calling customer service, still on hold, when someone finally got a Frontier employee. They told me to take my checked bag through TSA, even though I'd paid $80 to avoid that. In the end, I had to toss some cherished items to make my flight. Tried getting my $80 back, but they flat-out refused. Such a frustrating experience. Avoid them if you can.
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