Headway.co

I've been dealing with Headway

I've been dealing with Headway for my daughter's psychiatric appointments, and it's been a mess. We kept running into issues with getting her prescriptions refilled and scheduling appointments. The final straw was when we updated our insurance info on their portal, and they still canceled her appointment. They told us to reschedule in a month, but now she's out of all her meds. We're in a panic trying to find a new provider quickly. It's been really stressful and frustrating dealing with all these hurdles just to get her the care she needs.

Getting credentialed was a breeze!

Getting credentialed was a breeze! The forms were straightforward and easy to fill out. Once I got started, everything just flowed smoothly. The process notes? Super simple to follow and finish up. I didn't feel lost or overwhelmed at any point. It was all very user-friendly, and I appreciated that a lot. Honestly, it was a much smoother experience than I expected. If you're thinking of going through this, don't stress it—it's really not that complicated.

I've been using Headway for

I've been using Headway for a few months now and brought some clients over who used to pay out of pocket or were out-of-network. They are super happy to be paying less per session now that I can take their insurance through Headway. A lot of the insurance plans Headway works with actually pay pretty well, like $100 or more per session. I do like the Headway platform, especially the outcome measures it offers to both clinicians and clients. However, I think it's kind of unfair for therapists to be paid less than $100 per session. Headway definitely makes insurance credentialing a lot easier, but they could work on increasing rates for some of the insurance plans.

I tried to get an

I tried to get an appointment here, and it was a headache. If you don't put your card on file immediately, they'll cancel your appointment, which feels like they're more interested in getting paid than actually helping patients. I've been looking for a psychiatrist for a while and thought this place might be the one, but their priority seems to be money, not care. Also, their customer service is non-existent – it's all emails and bots. I had to jump through so many hoops just to reschedule. A simple phone call could have sorted it out much faster. Moving on to find a place that actually cares. Thanks, but no thanks.

I just love how quickly

I just love how quickly I get paid here, no more waiting around for insurance claims to process. The pay is also way better compared to other places I’ve tried. Their forms, policies, and trainings are super clear and to the point, which makes everything so much easier. Whenever there's any dealings with the insurance companies, they communicate really fast, keeping me in the loop. Overall, it's been a great experience working with them, everything just runs so smoothly. Highly recommend giving them a try if you're tired of the usual hassle.

I had a smooth experience

I had a smooth experience with Headways. Their reps responded quickly and the payments were prompt. I always know when to expect funds in my bank account, which makes budgeting a breeze. Navigating their portal is super easy too! Everything is clear and straightforward, so I never have to guess where to find what I need. It's just nice to have a service that’s reliable and hassle-free.

I had a telehealth session

I had a telehealth session and it went surprisingly smooth. We kicked things off right on time, and after a quick rundown of some basic info, we jumped straight into it. The technology made the whole process super easy, almost like we were in the same room. I was impressed by how accessible it all was, no tech issues or anything. The convenience of being able to get quality service without leaving home really stood out to me. It was a great experience, definitely changed how I view telehealth.

Dealing with Headway as

Man, dealing with Headway as a client is a real pain. Last year, I had so many billing issues with them. They messed up my billing and kept emailing me every other day, asking for more money. Reaching out to them is a nightmare since there's no phone number, and their chat bot is useless. Just to send a message, you have to scan and upload your insurance card again. It's ridiculous. This year, they charged my credit card the full "estimated" amount before even checking with my insurance. I had already met my deductible, so it should have been $28, not $133. No legit health care provider does that. Then, I'm stuck trying to contact them again, which is a hassle. As a client, it's just awful.

I had a similar frustrating

I had a similar frustrating experience with this company. I texted to cancel my appointment because of a work conflict, using the same number they used to confirm it. But they still hit me with a $100 cancellation fee. When I showed them the screenshot of my text, they just kept arguing about the charge. In the end, I decided to cancel my membership. They clearly don't care about their customers, and there are many other places to book therapy appointments without this hassle. Definitely not recommending them to anyone.

I had a pretty frustrating experience

I had a pretty frustrating experience with Headway. They initially told my client they accepted Magellan insurance, so we started sessions. But then, out of the blue, they said they don't take it. This caused a lot of confusion and stress since I had to stop care right after the first session. When we tried to get some help from Headway to sort this mess out, we were met with zero support. It feels like such a disorganized system, and it really affected the client’s care. Super disappointing.

Headway's support is something else.

Headway's support is something else. They've been such a big help with getting my clients onboard and making sure all the paperwork is done right. It's great not having to worry about missing something important. The training they provide has also been a game changer for me. It's so much easier to understand everything when you have that kind of help. Honestly, I feel more confident in my work now. If you need support and solid back-office help, Headway is the way to go.

Dealing with this company was a nightmare

Man, dealing with this company was a nightmare. First, they asked for payment upfront, which seemed normal. But then, months later, they went ahead and submitted claims to my insurance without telling me. So now I got double charged and they refused to give my money back. They just kept pointing fingers at everyone else for the billing mess. I had to send them all these documents that didn't actually solve anything. Plus, trying to get in touch with them was a joke. No real phone number, just emails that take forever to get a response. And when they finally replied, it was like, "Sorry, nothing we can do." Seriously, avoid this company like the plague.

I have a client who’s

I have a client who’s been stuck in this credentialing limbo since September. It's weird because it says she’s approved to be seen, but only if she lives in Georgia. The thing is, she does live in Georgia; her address even proves it. Trying to sort this out has been a nightmare since there’s no one I can actually talk to about it. It’s making it really hard for me to see my client when she needs help. The whole situation is just frustrating and honestly, it shouldn't be this complicated.

I've run into a really

I've run into a really frustrating billing problem. Initially, my client's insurance was all set, but now it's not working, and nobody can tell me why. This is super urgent since I already had one session and another is coming up soon. It's quite worrying because these inconsistencies might seriously affect my private practice. The lack of clear answers and support has been disappointing, and I'm left hanging without any explanation. All I want is a resolution before it impacts my business further. This kind of experience really shakes my confidence in the insurance process.

Using Headway has really improved

Using Headway has really improved how I manage my work. The assessment tools are super useful for keeping an eye on how my clients are doing. They also offer a bunch of continuing education classes and trainings, which is great for staying updated. Plus, the support team is always there when I need help. Getting credentialed with major insurance companies was a breeze with them, and they keep me informed about the insurance payouts for each CPT code. Client account updates come through email quickly, and payouts are always on time. Headway's been a game-changer for my practice, and I think it could be for yours too.

I've had such a frustrating

I've had such a frustrating experience with Headway. I was supposed to have a $20 co-pay per session, but after four sessions, I realized they were charging me $40 each time. My therapist, Rebecca, wouldn't give me their contact details, so I was stuck in a loop between her and the company. Headway claimed they confirmed my co-pay with my insurance, but when I called, the insurance company had no record of it. I even got a temporary refund after disputing the charges with my bank, but then Headway somehow got my new card info and charged me again. They still owe me $80, and now they’ve charged me $74 and $98 for sessions I didn’t authorize. Seriously, avoid Headway for your own peace of mind.

I had an appointment with

I had an appointment with Rena Miller, arranged everything around it, even left work early. But she never called. I waited, emailed her after 5 minutes, no answer. Then I tried to call Headway, no luck there either. Emailed them too, took them forever to get back, and when they finally did, they had nothing helpful to say and acted like it was my fault. Felt really strange and very unprofessional.

I had a terrible experience

I had a terrible experience with this company. When someone hit my car from behind, I called them immediately and sent all the necessary evidence. Trying to reach them on the phone was a nightmare, though. After finally getting through, I thought things were sorted. But nope, the next week I got an email out of nowhere saying they were dropping my insurance. Completely unprofessional and frustrating. If you value decent customer service, avoid this company. It’s just not worth the hassle.

I've been working as an

I've been working as an independent provider and also through Headway, and recently noticed a huge drop in referrals from insurance panels. Turns out, Headway changed my contact info in multiple directories to their own phone number without telling me. This sneaky move has cost me a lot of income and potential clients, and now I have to go through the hassle of fixing it. What's worse, they've turned my potential clients into "Headway clients" and made it clear that if I leave, I can't take those clients with me. These tech companies are really messing things up, not just for us providers, but for the clients too. They're getting subpar care because of shady practices like this.

Working with this company has

Working with this company has been a game-changer for me. They take care of all the billing and insurance stuff, which leaves me free to concentrate on my clients. No more getting bogged down in paperwork. The team is super professional and really efficient. I feel so relieved knowing they have my back with all the admin tasks. It makes such a big difference to my day-to-day work. I can actually focus on what I love doing, instead of stressing about all the behind-the-scenes details. These guys make everything so smooth and hassle-free.

Been using Headway for a

Been using Headway for a bit now, about 6 weeks. But guess what? None of my sessions are covered by my insurance yet. I should have hit my out-of-pocket max ages ago, but nope, still paying. Reached out to customer service a couple of weeks ago. They said, "give us two days." Two days later, I ask for an update, and they need another two days. This keeps happening, and they finally say my provider isn't "credentialed" with my insurance. Talked to my insurance, and they said that's not true. Headway asked for more time, but it's been two weeks now, and nothing's fixed. So frustrating!

I've been seeing this psychiatrist

I've been seeing this psychiatrist for over six months, all seemed fine, they were supposed to be in-network. But now, out of nowhere, they’re out-of-network. I spent my whole morning filling out these "contact forms" to fix it, no response. Then I wasted over an hour talking to my insurance, only to find out no claims were ever filed for my sessions. Now I'm stressed thinking I might get a big bill for seeing an out-of-network provider, even though I was told they were in-network and it still shows they are. And there's no helpline to call. Now I need to find a new provider and make sure they are in-network. Gonna keep posting about this everywhere until I get a response.

Man, dealing with Headway has

Man, dealing with Headway has been a total headache. They charged my credit card when they were supposed to bill my insurance for therapy. I've been waiting for weeks to get my refund, and it's been a nightmare. Trying to get in touch with them through their ticketing system is pointless. Every time I reach out, they just keep pushing back the wait time. It's so frustrating. I've decided not to see any therapist associated with Headway anymore. It feels like they're more interested in taking your money than actually providing a service. I can't trust them at this point.

Man, I've been having a

Man, I've been having a nightmare with this company! They keep charging my credit card instead of billing my insurance for my HRA fund. Now, I’ve got bills piling up on my credit card for the last four sessions just in the past month. I’ve tried reaching out to them through their ticketing system for the last three weeks, but nothing’s happening. It's like screaming into the void. This portal might be great for providers to connect with patients, but their customer service is a total disaster. It’s beyond frustrating to deal with this mess. Honestly, it's been a real headache.