Adapthealth.com

The worst company of any kind tgat I have ever dealt with

So I ordered CPAP supplies from this disaster of a company. They sent me items that I did not order, including one that I told them 3 times I did not want. Yesterday I had to place an order because an important item broke. This was a separate and different order than the first time. Their confirmation email was the ssme items as my first order, crucially leaving out the important piece that broke. I called less than 24 hours later to cancel and was told the order was cancelled and that I would receive an email confirming this. I never received the email and tried to cancel through the app. I was told that the order had not been cancelled and that it was too late to do so. Less than 24 after placing the order. I was told it would 7-10 days to ship but I couldn't cancel because it was too late. I bought the important item from Anazon without using insurance because the company is locked into adapthealth. I guess I'll have to keep doing that until my HMO contracts with a different company.

DO NOT USE ADAPT HEALTH!!

I have so much to say but this review does not allow. I have no words to describe the ridiculous absurdity of simply trying to return equipment to this company. Please people, beware! There are many other good places with 5 star reviews, this is not one of them!

patient and clear on resupply

I asked about mask sizes and quarterly resupply. The rep answered within 5 minutes, explained what insurance needs, and emailed a checklist. Felt listened to and got exactly what I needed.

setup went smoothly at home

Doctor referral sent, insurance verified in the app after a couple retries, and the tech arrived when promised. He walked me through CPAP fitting and cleaning. Phone queues were long initially, but the in-home setup was thorough and reassuring.

a maze, then relief

The app login loop made me want to toss my phone, but the delivery tech totally saved the experience. Kind, knowledgeable, and he fixed my strap fit in seconds. Billing took a week to make sense, yet I’m sleeping better now.

Don't use them!

Trying to work with this company cost me hours of wasted time when I tried to make them my new C-PAP supplier. They are clueless! They repeatedly asked me the same questions, and the things they attempted to do to set me up, I believe, had a 100% error rate! What planet are they from?

Customer service

I was sent the wrong mask. When I called, they told me they could not replace it without the number of the correct which was brand new. I told them I don’t have the number it’s not on anything that I have. They told me they couldn’t help me Hence, my review is not positive. This is the second time this company has done this to me. I don’t know where for how to complain.

Bad Customer services

They don't communicate bill information. My insurance don't cover the services (they saw yes when I started) and nobody contact me to explain why. They have my phone number, email and communication by App and never contact to explain. They only send bill and charge to my credit card

This was my first time getting medical equipment from you.

This was my first time getting medical equipment from you. Jordan was very nice and professional. I was very happy with the service.

Deceptive and Inaccurate Billing

I think that Adapthealth provides billing services for their entire family of companies. I use Provider Plus for my CPAP supplies. Their staff have proven very knowledgeable for health care needs. However, the billings by their parent company AdaptHealth, are not transparent, but are deceptive and inaccurate. I found multiple over-billings that were repeated exactly from month to month. As stated at the bottom of their invoices, if you have insurance then all invoices are estimates. But the invoices fail to show any later adjustments based on actual insurance coverage, making it impossible to reconcile the insurance company’s Explanation of Benefits with AdaptHealth invoices. In fact, the corrections to all of their errors for six months were not made until January of the following year. After more than two months of conversations with the AdaptHealth billing office, I found that supervisors could not trace a January adjustment back to the source that created the error, or the need for the adjustment. To be fair, their charges (not the invoices) eventually matched with the insurance company’s Explanation of Benefits in January, after at least two months of my interactions with the billing office. Oh, I prepaid a significant amount and was told that their policy is that no statements would be sent because nothing was yet owed. It is very difficult to reconcile insurance against nothing at all. Will I have to wait until January 2026 to get another accurate balance? Remember, the invoices are all estimated, corrections are made in January, and there is no indication of any adjustments on the invoice, just an estimated total owed. If I terminate their services at mid-year will I receive an accurate accounting and refund of any errors before next January?

I contacted AeroCare to let them know my portable

I contacted AeroCare to let them know my portable oxygen concentrator wasn’t charging anymore. It was 5 years old, and they sent Jacob to replace it this afternoon! Great service from a company that truly cares!

Matt's presentation was fine and offered good guidance on the CPAP

Matt's presentation was fine and offered good guidance on the CPAP device and its use. I was not looking forward to attending a 1 1/2 hour group session, but I’m happy I went. The session was quite informative. After using my new CPAP device for a few nights, I have slept more soundly, waking up feeling refreshed and having more energy during the day. Also, I haven’t had the stuffy nose or congestion that I had with my previous CPAP, which I used since 2015.

I had a nice rep.

I had a nice rep. He showed me how to use my oxygen stuff well and made sure I understood everything before he left.

Everytime I call Adapte they are friendly

Everytime I call Adapte they are friendly and supportive, always on time. I use the Centralia office and Stephanie is awesome, she's such a sweet lady, and I get everything I need right then and there.

Keith was awesome!

Keith was awesome! He discovered the first order was done wrong. The first driver went to the wrong place and had the wrong order. Keith fixed the order, delivered what I needed, explained everything, left me the booklet for my new concentrator, and gave me his number if I had questions. Keith was really nice and I'm very thankful. Thanks Keith!

Marcie was realy helpful in explaining how the CPAP

Marcie was realy helpful in explaining how the CPAP machine works and how it will improve my health. She answered all my questions, even the small ones. I've tried CPAPs before without success, but now I'm eager to give it another shot.

Up until now, things are going well

Up until now, things are going well. Not sure why I was billed two times in a week, but I'll check. Tech Felix set up was cool.

Good

The company was good. When I got there, everything was ready. They helped me load the tanks. A young man asked if I needed anything else.

Alejandra showed great kindness

Alejandra showed great kindness and patience during my experience. However, my overall impression of Adapthealth wasn't great. It felt like a large company with long wait times on the phone. Alejandra made adjustments to the class to suit our needs, which was appreciated. She engaged with us rather than just giving a lecture. She took extra time to assist someone who had difficulty hearing and repeated herself in Spanish for another attendee and his daughter. Her compassion and consideration were truly remarkable.

Do not place your trust in them!

Do not place your trust in them! I strongly advise researching their track record. They have faced numerous lawsuits related to fraudulent billing. My dealings with them over almost a year have been frustrating, as they persistently attempt to charge me for expenses covered by my insurance. Their assertion that the cost of the CPAP machine will "reset" with a change in insurance is ludicrous. It implies having to pay them all over again, as if previous payments didn't count. How is this not fraudulent? Most agents are unhelpful; perhaps 1 out of 10 is knowledgeable. Their attitudes are terrible, and they are often difficult to understand. A woman consistently calls me, threatening to send me to collections for a bill not even posted on my account. When I questioned her about it over the phone, she sounded confused. She then made a change and asked, "Do you see it now? So, how are you going to pay today?" without providing any explanation of insurance coverage or other details. She even claimed that the unposted invoice is past due for six months, but it was never posted. As a law-abiding citizen, this situation has caused an immense amount of stress, requiring me to sacrifice lunchtime at work to deal with them frequently. I don't mind paying my dues, but I won't allow them to scam me for costs I'm not responsible for. Imagine the impact on an elderly patient who struggles with navigating the internet or a smartphone. Terrible people! If your doctor works with them, request another company. Do not trust them, and don't give up; continue to fight and ask for details!

My technician was exceptionally

My technician was exceptionally knowledgeable and pleasant to work with. He provided valuable assistance and conducted himself in a thoroughly professional manner.

This company cannot be trusted

This company cannot be trusted, particularly in terms of billing practices that are misleading and lacking transparency. Their collection practices are deemed abusive, even when a bill hasn't reached its due date. The bills provided are incomplete, omitting essential insurance information. Additionally, they attempt to push individuals into the digital age by strongly encouraging automated credit card payments, potentially leading to loss of control and susceptibility to fraudulent practices. Senior citizens are advised to exercise caution and consider switching to another company promptly.